Tandem Pro User Manual

1What's in the box

Check the carton against this list before you start.

1. 1x Time-clock
2. 1x Ethernet LAN cable
3. 1x A/C Power Adapter 12V
4. 1x Mounting plate
5. 1x Small Black Screw
6. 3x Large Phillip Screws
7. 3x Dry-wall Screw Anchors
8. 1x Proximity Card (RFID)

2Device overview

The Tandem Pro reads a face, a fingerprint, a badge or a PIN. Everything an employee uses is on the front. The sockets are on the back, behind the mounting plate.

3Where to install it, and where to stand

Face recognition is the part that cares about position. The clock compares what the camera sees now against what it saw at enrolment, so the geometry has to match.

1. Mount the clock with the camera about 1.1 m (43 in) off the floor.
2. Employees stand about 0.5 m (2 ft) away. That range suits people between 1.55 m and 1.85 m (5'1" and 6'1").
3. Once people have enrolled, leave the clock where it is. If it has to move, put it back at the same height or faces will stop matching.
4. Indoors, out of direct sunlight, and not facing a lamp.
5. If the picture on screen looks washed out, step back. If it looks dark, step closer.

4Mounting it on the wall

1. 1Verify a location for your Time-clock near an electrical outlet and Ethernet LAN port (if applicable).
2. 2Place the mounting plate against the wall and mark the holes. The distance from baseline to the ground is 43⅓ in (for heights 5'1" to 6'0"). If the distance is 45⅕ in, the suitable height is beyond 5'4".
3. 3Drill the three (3) holes and insert the dry-wall screw anchors. Do not use anchors if installing on a wall stud.
4. 4Align the mounting plate with the holes. Ensure the prongs face away from the wall and upward, then secure with the included screw.
5. 5Connect the A/C power cord to the Time-clock and the Ethernet LAN port (if applicable).
6. 6Slide the Time-clock onto the mounting plate.
7. 7Plug the A/C power adapter into the wall socket.
8. 8Fasten the mounting plate to the Time-clock using the small black screw.
9. 9Remove the fingerprint protection sticker.

5Connecting it to the internet

The Tandem Pro requires an internet connection to sync with your Timedox Cloud account. Choose one of two ways to connect:

1. 1Verify the device is powered on.
2. 2Select COMM. and press M/OK, then select 'Wireless Network'.
3. 3Press M/OK to toggle Wi-Fi on, then use the arrows to choose your network and press M/OK to select.
4. 4Use the number pad to enter the Wi-Fi password (use ▶ to access letters and symbols), then select 'Connect to WiFi'.
5. 5Verify you see 'connected' next to your network name.

1. 1Verify the Ethernet cable is connected to the Time-clock and the wall port.
2. 2Select COMM. and press M/OK, then select 'Ethernet'.
3. 3Use the arrows to select the DHCP option and press M/OK to toggle it ON.
4. 4Press ESC to return to the 'Comm' menu, then select 'Ethernet' again.
5. 5Verify the device displays a valid IP address.
6. 6Press ESC 3x to return to the main screen and verify the connection.

6Adding employees

Employees are created in your Timedox Cloud account, never on the clock. The clock pulls the names down, and you then enrol the face, fingerprint, PIN or badge against the name that is already there.

1. 1Press M/OK to display the main menu.
2. 2Select User Mgt. then All Users.
3. 3Highlight a user and select Edit.
4. 4Choose an enrollment method (see options below).
5. 5Press ESC until the main screen is displayed.
6. 6Test the settings by using the chosen method to clock in.
7. 7Repeat for each employee.

Select Face on the user, then follow the next section. It is the one enrolment worth taking your time over.

7Enrolling a face that works

The clock stores a template built from the enrolment, not a photograph it compares against. A careless enrolment produces a template that fails every morning, so it is worth a minute of care once.

8Clocking in and out

Employees identify themselves in one of four ways. Timedox records the first punch of the shift as IN and the next one as OUT, so nobody has to choose.

1. Face. Look at the clock from about half a metre. It compares the face against everyone enrolled and shows the name on a match.
2. Fingerprint. Place the enrolled finger flat on the sensor.
3. ID first. Type the user ID, press M/OK, then choose Face, Fingerprint or Password. Use this when one person's face or finger matches slowly.
4. Badge. Hold the card or fob over the sensor area.

The employee's name on screen means the punch is recorded.

The clock says 'Please try again' when it cannot match. After a third failed attempt it returns to the main screen: start again, or use another method.

9Attendance records

Main Menu > Attendance Search > Attendance Record. Enter a user ID, or leave it empty for everyone, then pick a range: today, yesterday, this week, last week, this month or last month. Open a row to see the detail, including which method was used.

Attendance Search > Attendance Photo lists the photos taken at clock-in. Blacklist ATT Photo lists the ones the camera takes after four failed attempts.

Put a stick in the clock's USB socket, then Main Menu > USB Manager > Download writes attendance data, user data, attendance photos (as .jpg), work codes or short messages to it.

10Settings worth knowing

Most of the menu can be left alone. These five are the ones that change how the clock behaves day to day.

11Bells and door locks

Personalize > Bell Schedule rings the clock at times you set, on the days you choose. If an external bell is wired in, pick its output under Bell Schedule > Options, which offers relay NC1 or NC2.

A newly enrolled employee lands in access group 1 and time zone 1, which is unlocked. Change that per person under User Mgt if you use access groups.

12Backing up the clock

Main Menu > Data Mgt > Backup Data writes a copy of the users and settings to the clock itself or to a USB stick, and Restore Data puts it back. Take a backup before you move a clock or change its network.

13Other settings you may meet

1. Work codes (Main Menu > Work Code) let staff tag a punch with the job they are on, when your account uses them.
2. Short messages (Main Menu > Short Message) put a note on the clock's screen, for everyone or for one person, between the times you set.
3. Autotest (Main Menu > Autotest) runs the clock through its own screen, voice, keypad, sensor and clock checks. Support may ask you to run it.
4. System Info (Main Menu > System Info) shows how many users, faces, fingerprints and records the clock holds, along with its serial number and firmware version. Support will ask for these.

14Troubleshooting

15Support

If something here does not match what you see on the clock, talk to us before you change wiring or settings.