You run the workforce. Prove the hours.
Timedox is time and attendance for companies that manage staff for other companies: a separate account per client, one login across all of them, and hours you can put in front of the client who is paying for them.
20 minutes, live screen share, your questions.
Built for how you actually operate
You are not tracking one company's staff. You are running six, or twelve, each with its own sites, shift rules, and a finance contact who wants to see what they are paying for. Timedox is set up around that from the first account.
A separate account per client
Every client company gets its own Timedox account with its own employees, sites, shift rules, and reports. Client data does not mix, and a change you make for one client never touches another.
One login across your client accounts
Your operations team signs in once and moves between client accounts instead of keeping a password list. New coordinators get access to the accounts they work on, and nothing else.
Strict separation, enforced by roles
Roles and permissions scope every person to the client, team, and site they are responsible for. A supervisor on one client account cannot see another client's people or hours.
Reports per client, on your billing period
Inside a client account, filter hours by employee, team, site, or project, then export exactly the period you bill for as PDF, CSV, or Excel.
Onboarding client number seven. Opening another client account is the same three steps every time: create the account, import their people, choose how those people clock in. Your coordinators already know the product, so the seventh client is faster than the first.
TODOfill in how long it takes to launch a new client account, start to first clock-in.
Desk agents and on-site staff, one account
Most providers run both: people at a screen and people at a site. Timedox covers both inside the same client account, so the hours land on the same timesheet and the same report.
Desk agents
The Timedox desktop app clocks an agent in when they start their day and out when they finish, detects idle time as a break, and resumes when activity comes back. No one has to remember a button. Managers see who is active, who is on break, and the hours behind it.
The desktop app is in testing now. It is not generally available yet, so treat it as early access rather than something you can switch on for a client this week.
How automatic clock in and out worksOn-site and field staff
- NFC stickers. A sticker at the entrance or the nurses' station. Staff tap it with a phone to clock in, and the tag has to be physically present.
- Biometric clocks. The TDX-TP200 fingerprint clock and TDX-SLP200 proximity clock for fixed sites, so a punch belongs to one person.
- GPS-verified mobile. For staff who move between sites, the phone app records where the punch happened, and captures punches offline where there is no signal.
Whichever method a person uses, the punch lands in the same timesheet and the same per-client report. You do not run two systems.
Proof you can hand to your client
You bill on hours, so the hours have to survive a question from the client's finance team. That is a different bar from tracking your own staff.
An audit trail behind every hour
Each punch is recorded with its time, its method, and, where you enable it, its GPS location. Timesheet edits are logged, so an hour that gets questioned three months later still has a record behind it.
A client-facing hours report
Filter a client account by period, team, or site and export a clean report of the hours worked. It is readable by someone who has never seen Timedox, which is the point when you send it to a client's finance team.
Backup for the hours line on your invoice
The same export is the document you attach when a client asks what they are paying for. Hours, who worked them, where, and when, in the format their accounts payable team will accept.
How we work together
You use Timedox to run your clients' workforce. It is not a reseller or white-label program: the product stays Timedox, and the client relationship stays yours to define.
- Who owns the client relationship
- TODOstate who holds the contract with the end client, and what Timedox does or does not do directly with them.
- Who is billed
- TODOstate whether the BPO is billed for all client seats on one invoice or each client account is billed on its own, and on what terms.
- How a new client account gets opened
- You open an account per client, load their people, and pick the clock-in methods for their sites. Your existing coordinators run it, with no separate console to learn.TODOconfirm whether you open client accounts yourself or Timedox provisions them, and who needs to be involved.
Onboarding and support
The question that decides this is not whether the software works. It is how quickly you can put a new client on it without pulling your operations team off their day.
Time to launch a new client account
TODOfill in how long it takes from account creation to the client's first clock-in.
Data import from their current system
Employee lists and historical hours come across from a spreadsheet export, so you are not retyping a roster of 200 people.
TODOconfirm which import formats and which historical data are supported, and who does the import.
Training your team
Coordinators learn one product once. After the first client account, the rest are repetition.
TODOfill in what training is included: sessions, format, materials.
A named contact
TODOconfirm whether a named contact is assigned, and at what point.
Support across US and Israel time zones
Timedox has people in the United States and in Israel, which stretches the hours when someone is reachable across the working day on both sides. US support is at [email protected] and 1-800-818-2398.
TODOfill in the exact support hours per time zone and any response-time or uptime commitment. Nothing here should read as an SLA until that number is real.
Security and compliance
Biometric data and US state law
Several US states regulate the collection of biometric identifiers such as fingerprints, and typically require notice and written employee consent before enrollment. That obligation sits with the employer of record, so it matters which of your client accounts are in those states.
You do not have to use biometrics at all. The same client account can run entirely on NFC taps and GPS-verified mobile clock-ins, which collect no biometric identifier.
TODOhave counsel confirm the wording here, and fill in how fingerprint data is stored and retained on the TDX-TP200, plus whether Timedox provides a consent record.
Separation between client accounts
Each client runs in its own account, and roles and permissions decide who inside your team can open which account and what they see there. Data is encrypted in transit and at rest, and time tracking data, timesheets, and employee records are stored in SOC 2 Type II compliant data centers in the United States.
GDPR posture
For staff in the EU, Timedox processes personal data under GDPR, supports the access, correction, erasure, and portability rights of the people in your client accounts, and commits to breach notification to data controllers within 72 hours. The details, and the data protection officer contact, are on the GDPR page.
Providers already running clients on Timedox
A healthcare back-office provider running multiple client accounts
A facility services firm billing its clients on verified on-site hours
Questions we get on the first call
Today Timedox is offered under the Timedox brand. There is no rebranded or white-label version: your client's staff clock in with Timedox, and you run their workforce inside it.
Twenty minutes, one client account
Bring the client you would put on it first. We will walk through how their account would be set up and what their hours report would look like at the end of the month.
Prefer email? Write to [email protected].